About Our Products

Q: What types of swimwear do you offer?
A: We specialize in fashion-forward swimwear including bikinis (tops and bottoms), one-piece swimsuits, cover-ups, resortwear, and beach accessories. Our collections feature various styles like halter, high neck, cut-out designs, and options for D+ cup sizes.
Q: How do I choose the right size for swimwear?
A: We provide detailed size charts for each product. For bikinis, you can mix and match sizes for tops and bottoms. If you’re between sizes or have specific fit concerns, we recommend sizing up for comfort. Our “One Size” items are designed to fit most body types.
Q: Do you offer swimwear for fuller busts?
A: Yes! We have a special “D+ Cup” collection designed specifically for fuller busts, offering both style and support.

Ordering & Account

Q: How do I create an account?
A: You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders, save favorites, and check out faster in the future.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide to most countries (excluding some Asian and remote areas). During checkout, you’ll see if we can deliver to your location.
Q: What are my shipping options?
A: We offer two shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
– Free Shipping (orders $50+): 15-25 business days via EMS with tracking
Q: How long does processing take before my order ships?
A: All orders take 1-2 business days to process before shipping. You’ll receive a confirmation email with tracking information once your order is on its way.
Q: Will I have to pay customs fees?
A: International customers may be subject to customs fees depending on local regulations. These fees are the responsibility of the recipient and are not included in your order total.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be unworn, unwashed, with original tags attached. Swimwear bottoms must have hygienic liner intact. Please contact us at [email protected] to initiate a return.
Q: How do I exchange an item for a different size or color?
A: Please initiate a return for the original item and place a new order for the preferred size/color. This ensures you get the correct item as quickly as possible.
Q: When will I receive my refund?
A: Refunds are processed within 3-5 business days after we receive your return. It may take additional time for the refund to appear in your account depending on your payment method.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Why was my payment declined?
A: Payment declines can happen for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

Contact & Support

Q: How can I contact customer service?
A: Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number for faster assistance with order-related inquiries.
Q: What are your business hours?
A: Our customer service team operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be responded to on the next business day.

Still have questions? Dive into confidence with our customer service team at [email protected] – we’re here to make your Swimming Gear Shop experience smooth and enjoyable!