At Swimming Gear Shop, we want you to love your beachwear as much as we do! If you’re not completely satisfied with your purchase of our fashion-forward swimwear, supportive D+ cup styles, or beach accessories, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Promise to You

Just as we prioritize secure payments with military-grade encryption for your bikini and resortwear purchases, we maintain the same high standards for our returns process. Your satisfaction is as important to us as the perfect fit of our halter neck tops or high-waisted bottoms.

Eligibility for Returns & Exchanges

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Bikini Bottoms (all styles)
  • Bikini Tops (all styles)
  • One Piece swimsuits

Note: This does not affect your statutory rights if items are faulty or not as described.

How to Return an Item

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging if possible. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our returns center at:
    Swimming Gear Shop Returns
    2079 Point Street
    Wheeling, US 60090

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Swimming Gear Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name, e.g., “Halter Bikini Top – D+ Cup”]
  • Size/Color: [Size and Color if applicable]
  • Reason for Return: [Please specify – size exchange, style preference, etc.]
  • Preferred Resolution: [Refund or Exchange for (specify item)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect

Exchange Process

For size or style exchanges:

  1. Follow the standard return process above
  2. Clearly indicate in your return request what you’d like to exchange for
  3. We’ll ship your new item once we process your return (standard shipping times apply)
  4. Price differences will be charged/refunded as needed

International Returns Note

As we ship globally (excluding some Asian and remote areas), please note:

  • You may be responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be in USD and converted by your payment provider

Need Help?

Our customer service team is available Monday-Friday, 9am-5pm CST to assist with any returns questions. Contact us at [email protected] – we’re as responsive as our quick-dry bikini fabrics!

Now that you know our hassle-free returns policy, why not browse our collections? From supportive D+ cup bikini tops to stylish cover-ups, your perfect beach look is just a secure checkout away.