At Swimming Gear Shop, we’re committed to delivering your fashion-forward swimwear and beach accessories as quickly and securely as possible. Just like our perfectly fitting D+ cup bikinis and supportive halter styles, we’ve designed our shipping and returns process with your complete satisfaction in mind.
Shipping Information
Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for faster delivery
- Free Shipping – via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
- Great for international orders where you want to save on shipping costs
Note: We ship globally (excluding some Asian and remote areas). International customers may be responsible for customs fees upon delivery.
Returns & Exchanges
We want you to love your beachwear as much as we do! If you’re not completely satisfied with your purchase of our swimwear or accessories, we offer hassle-free returns within 15 days of receiving your order.
Eligibility for Returns:
- Items must be unworn, unwashed, and in original condition with tags attached
- Returns must be initiated within 15 days of delivery
- Original proof of purchase required
Non-Returnable Items:
For hygiene reasons, we cannot accept returns on:
- Bikini Bottoms (all styles)
- Bikini Tops (all styles)
- One Piece swimsuits
Note: This does not affect your statutory rights if items are faulty or not as described.
How to Return an Item:
- Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
- Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
- Package Your Item: Securely pack the item in its original packaging if possible. Include a copy of your order confirmation.
- Ship Your Return: Send the package to our returns center at: Swimming Gear Shop Returns
2079 Point Street
Wheeling, US 60090
Return Request Email Template:
Subject: Return Request – Order #[Your Order Number]
Dear Swimming Gear Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Item Name: [Product Name, e.g., “Halter Bikini Top – D+ Cup”]
- Size/Color: [Size and Color if applicable]
- Reason for Return: [Please specify – size exchange, style preference, etc.]
- Preferred Resolution: [Refund or Exchange for (specify item)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process:
- Timing: Refunds are processed within 5-7 business days after we receive your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect
Exchange Process:
For size or style exchanges:
- Follow the standard return process above
- Clearly indicate in your return request what you’d like to exchange for
- We’ll ship your new item once we process your return (standard shipping times apply)
- Price differences will be charged/refunded as needed
International Returns Note:
As we ship globally (excluding some Asian and remote areas), please note:
- You may be responsible for return shipping costs and any customs fees
- We recommend using a trackable shipping service
- Refunds will be in USD and converted by your payment provider
Need Help?
Our customer service team is available Monday-Friday, 9am-5pm CST to assist with any shipping or returns questions. Contact us at [email protected] – we’re as responsive as our quick-dry bikini fabrics!
Now that you know our hassle-free shipping and returns policy, why not browse our collections? From supportive D+ cup bikini tops to stylish cover-ups, your perfect beach look is just a secure checkout away.